EN3 Skin Clinic is committed to ensuring that your privacy is protected.  This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. We comply with the Data Protection Act (1998).

The information we collect and how we use it

To enable us to supply the goods which you have ordered and to provide updated information concerning our products, we need to know the following information from you:
• Name
• Postal Address
• E-mail address
• Telephone number
• Credit Card details

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our services in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties.  These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide.  We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We will also subscribe you to our electronic newsletter when you order. These newsletters are designed to inform you about our products, general health information, website features, or other services that we offer that we think may be of interest to you. We do not send random marketing emails (ie SPAM) to your email address. As internet users ourselves, we are aware of the problem of overloaded inboxes, so if you would rather not receive these newsletters, please send an email to info@en3skinclinic.co.uk stating your preference. You can easily unsubscribe by clicking the link at the bottom of any of the newsletters.

Our use of cookies and other information gathering technologies

This website may use “cookies.” Cookies are small text files that can be used by a web site to store information on a users’ machine and later retrieve it. We do not store any personally identifiable information in the cookies. Cookies enable you to use our shopping cart and to personalise your experience on our site, tell us which parts of our website people have visited, help us measure the effectiveness of our ads on other websites and web searches, and give us insights into user behaviour so we can improve our communications and products..  Cookies are not necessary to use the website, but you may encounter unusual behaviour if you do have cookies disabled. Please see http://www.allaboutcookies.org/ website for information on cookies, including how to switch them off.  As well as recording a cookie, the website records the user’s IP address to validate/ensure that any orders are placed from genuine locations, and to potentially trace back an order to a specific computer in the event of fraud.
The cookies used on our websites have been categorized based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:

Category 1 – Strictly Necessary Cookies

These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

Category 2 — Performance Cookies

These cookies collect information about how you use our website — for instance, which pages you go to most. This data may be used to help optimize the website and make it easier for you to navigate. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 3 — Functionality Cookies

These cookies allow our website to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on a non-en3 skin clinic website.

How we protect your information

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. All electronic transactions you make to or receive from us will be encrypted using SSL technology. You are responsible for keeping your password confidential. We will not ask you for your password.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to EN3 Skin Clinic changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by updating your information in the My Account area of the site. Alternatively, you can send an e-mail to info@en3skinclinic.co.uk or a letter addressed EN3 Skin Clinic, Kemp House, 160 City Road, London, EC1V 2NX. England.

Your consent

By submitting your information you consent to the use of that information as set out in this policy.  If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.  We will also e-mail you should we make any changes so that you may consent to our use of your information in that way.  Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.  However, we have taken the steps outlined above to try to improve the security of your information.  By submitting your information you consent to these transfers.

How to contact EN3 Skin Clinic

We welcome your views about our website and our privacy policy.  If you would like to contact us with any queries or comments, please telephone us on 01322 836800, or 00 44 1322 836800 from outside the UK. Alternatively you can send an e-mail to info@en3skinclinic.co.uk